FAQs – New WordPress Website

How soon can you get started on my new WordPress website, and how long will it take to finish?

Projects are typically booked 1 to 2 weeks in advance.  All projects are started once the down payment (invoice sent via PayPal) has been received. More often than not, the project is completed before your requested launch date; providing all content and information has been provided in a timely manner.  The time it takes to complete a project greatly depends on the complexity of the project and how quickly you send the necessary materials and respond to requests for feedback.

How much does a new WordPress website cost?

The two most common questions asked in regards to building a new WordPress website, either from the ground up or a redesign, are:

1. How much will cost, and
2. How long does it take?

When it comes to designing, or redesigning, a new WordPress website the answer to both questions really is “it depends.” Liken this question to asking an architect how much it would cost to build a house. Do you want a one-story, 2 bedroom home, or do you want a multi-level home with all of the latest custom upgrades and appliances?

Here’s where “it depends” comes into play:

• Do you already have your domain name, or will you need a new one?
• Will you be placing all of the content yourself?
• Will we need to purchase stock photos for your site, or will you be providing photos, images, graphics?
• Will your website be a small starter site, or a full-blown content-rich site with added features such as video and/or photo galleries, or a multi-level slider?

So basically, it really depends on the the size and scope of the project.

Once the proposal has been accepted, and the project has started, another factor that can change the final cost of your new WordPress website is scope creep. The Scope of Work defines the requirements agreed upon. When a project’s requirements increase as the work is being done, or you change your mind halfway through the project, scope creep often happens. But it doesn’t need to.

The best ways to avoid scope creep and completing the project on schedule are:

• clear communications from initial contact through the entire process,
• setting expectations up front,
• providing all content and images in a timely manner, and
• project management.

This is not to say that you’re locked in and there’s no room for compromise. If you want additional work done, you will be sent an estimate of how much those changes will cost before they’re added to your final invoice.

Will I be able to maintain my website myself?

Yes; you can. But, will you? And why would you want to take on this time-consuming task when you have a business to run, and someone who will maintain your website for you?

Once your new WordPress website goes live, depending on the size of the site and added features, the cost includes 1-2 hours of free training. During this training session, only the very basics of maintaining your website will be covered. You will be shown how to do the required upgrades, and, if you have a blog, how to post to your blog. In addition, your website MAY come with 2-4 weeks of free maintenance.

If you have a very small website, chances are that you won’t have a lot of plugins installed. If that’s the case, you can put most of the required upgrades on auto-update. The downside to using the WordPress auto-update feature is that if you’re not paying attention to the upgrades and an auto-upgrade breaks your website you won’t know which one caused the problem. In which case, you’ll be spending time troubleshooting and repairing and/or replacing.

Will I be able to view my web project in progress?

Once the design concept is completed, you will be provided a link to review and critique a demo site for feedback and round one of the revision(s). The number of revisions allowed depends on the size of your site.  Most often, the site is developed on our server and then, upon final payment, moved over to your web server — making your new site “live.”

Will my site be “Mobile Responsive” and work in different web browsers?

Yes!  Your site will be developed primarily with Chrome, Firefox, Opera and Safari but will work in the most popular web browsers and mobile devices.  We focus on the most current web browser versions.  Older browsers are not supported. (As a sidebar: It’s always advisable to be running the latest version of your web browser, for security features.)

What payment methods do you accept?

Currently, payments are made with Visa, Master Card, American Express and Discover via PayPal (you do not need a PayPal account in order to pay your invoice). Stripe may be added at a future date.

A 30%-50% (depending on the size and scope of the project) deposit secures your start date.  Final balance is due upon completion of the project; prior to transfer of files to your web server.  

For projects that will take less than a week from start to finish, a 75% deposit is required.

For projects that will take less than 24 business hours to complete, payment is due in full and up-front prior to start date.

What is the best way to contact you?

For the quickest response time, the best way to contact us is by filling out the contact form. Emails are often answered within the hour during the week… or sometimes, within minutes of receipt.

What is your Cancellation Policy

Cancellations made within 5 business days from the start date will lose 50% of the deposit. Cancellations made after 14 business days will lose the full deposit.

Have more questions about your new website project? Drop me an email.